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Manual QA

Manual QA

Human Insight, Amplified.

Sometimes you need a human touch. Our Manual QA tools make traditional grading faster, easier, and more consistent with side-by-side AI suggestions.

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Sentiment: Positive
92 QA Score
Customer Support Call

Evaluated by AI

Greeting & Empathy
10/10
Compliance Script
Pass
Solution Accuracy
Review
100% Audited

Key Capabilities

Explore what makes Manual QA powerful.

Custom Forms

Build flexible scorecards with weighted sections and auto-fail questions.

Integrated Player

Listen, view the transcript, and score all in one unified interface.

Dispute Workflow

Allow agents to appeal scores for a fair and transparent process.

Spot Checks

Assign random usage reviews to supervisors for quality control.

AI-Powered

Intelligence
built in.

Our manual qa engine doesn't just record data — it learns from it. Automate the heavy lifting with AI trained on real interactions.

AI-Suggested Scores
One-Click Comments
Root Cause Tagging
Efficient Playback Controls

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Ready to see it in action?

See Manual QA work for your team.

Book a Demo