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The intelligence layer
for support teams

One platform to unify quality, coaching, learning, and performance — powered by agentic AI. Replace five subscriptions with one.

Quality
Learning
Coaching
Knowledge
Analytics
Performance
Projects
Workforce
QA Coverage
100%
From 2% manual sampling
Avg. Quality Score
92%
92
+8% this quarter
Training Completion
94%
AI-assigned courses
Onboarding
Compliance

Everything you need.
One connected platform.

Stop paying for five different subscriptions. zentricly connects quality data directly to training, coaching, and performance — in real time.

Quality Assurance

AI-Powered Audits

Score 100% of interactions automatically. Detect compliance risks, sentiment shifts, and coaching opportunities — no manual effort required.

96
Audit Score
Compliance ✓ Sentiment: Positive
Knowledge Hub

AI-Powered Answers

Your team's single source of truth with instant AI search.

AI Answer
Full refunds within 30 days. Pro-rated after 30 days for annual plans.

1-Click AI Training

Turn any document into guided courses with quizzes and audio, assigned automatically when quality dips.

De-escalation Protocol
Product Update Q1
Empathy Techniques

Smart Coaching

AI-suggested focus areas, structured 1-on-1 sessions, and automatic action plans linked to audit results.

AI Focus Areas
Active listening — dropped 12% in last 5 audits
Call resolution — 3 escalations this week

Voice Intelligence

Talk ratio, pause density, sentiment, and sincerity detection — all from every conversation.

Talk ratio: 62% Sentiment: Positive

Performance & Gamification

Leaderboards, badges, and streaks that drive engagement. Deterministic scoring tied to real quality data.

🥇
Sarah M.
Score: 97 · 12-day streak
🏆 Top
🥈
James R.
Score: 94 · 8-day streak
🥉
Maria L.
Score: 91 · 5-day streak

Projects & Workforce

Kanban boards, task management, and lightweight scheduling — all embedded in your operations context.

One platform,
not five subscriptions.

Replace your disconnected tool stack with a single, AI-native platform where everything talks to everything else.

Capability Traditional Stack zentricly
Quality Assurance Random 2% sampling 100% AI coverage
Training Creation Weeks of manual work 1-click AI generation
Coaching Insights Gut feeling Data-driven AI suggestions
Analytics Static spreadsheets Predictive intelligence
Data Connection Siloed across 5 apps One unified platform

Agentic intelligence
that works 24/7.

AI agents continuously analyze quality patterns, detect learning gaps, and surface coaching opportunities — before problems become patterns.

Quality Agent
Monitors compliance risks and quality drift automatically
Growth Agent
Identifies skill gaps and auto-assigns targeted training
Coach Agent
Generates coaching focus areas and tracks improvement

Trusted by teams who
demand excellence.

"

This app is amazing.

Operations Supervisor
Customer Operations
"

Ever since we started using the app, managing my team has been so much easier.

Operations Support Specialist
Team Management

Secure, compliant,
and scalable.

Built for enterprise teams with strict security requirements. Your data is protected at every layer.

Data Encryption

AES-256 at rest and TLS 1.3 in transit for maximum data protection.

RBAC & SSO

Granular role-based access with SAML SSO integration.

Audit Logs

Complete visibility into every action in real time.

Unlimited Storage

Store unlimited audio, transcripts, and evaluation history forever.

Ready to unify your operations?

See how zentricly replaces your entire tool stack with one intelligent platform.

Schedule a Demo